We aim to process all claims within 2 working days of being made and are committed to giving our customers the best possible experience when they contact us.
The Free School Meals Team provides a highly effective and efficient service for the administration of free school meals (FSM). Parents are now able to take up their right to FSM by applying online and getting an immediate decision. Parents without online access can continue to apply by telephone. If a pupil is entitled to receive FSM, the school/academy is notified of this by e-mail the following morning.
The team have a very impressive track record of maximising FSM take up by using information available to them from Housing Benefit records, which maximises funding for the school/academy from the Pupil Premium.
**This service is free of charge for local authority maintained schools.**